Refund policy

Thank you for shopping with DDAS by Dharma. We are committed to providing you with high-quality silver jewelry products. Please take a moment to read and understand our return and refund policy before making a purchase.

No Returns and Exchanges:

At DDAS by Dharma, we specialize in crafting exquisite silver jewelry. Due to the nature of our products and the potential for hygiene concerns, we do not accept returns or exchanges for any reason except in the case of damaged or defective items.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team at info@ddasbydharma.com within 7 days of receiving your order. To assist us in resolving the issue, please provide the following information:

  1. Your order number.
  2. A description of the damage or defect.
  3. Clear photographs of the damaged or defective item.

We will review your request and, if it meets our criteria, we will arrange for a replacement or refund as per your preference. Please allow up to 7 business days for us to process your request and provide further instructions.

Cancellation Policy:

We understand that sometimes you may need to cancel an order. However, we aim to process orders as quickly as possible to ensure timely delivery. Therefore, we only accept order cancellations within 24 hours of placing your order. To request a cancellation, please contact our customer support team at info@ddasbydharma.com with your order number and reason for cancellation.

Refunds:

Refunds for damaged or defective items will be issued in the same form of payment originally used for the purchase. Please allow 7 business days for the refund to be processed.

Contact Us:

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team at info@ddasbydharma.com or call us at +91-9634059777. We are here to assist you.

By making a purchase on ddasbydharma.com, you acknowledge that you have read, understood, and agree to our return and refund policy.

DDAS by Dharma reserves the right to modify or change this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with DDAS by Dharma.

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Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ddasbydharma.com.